Human Services Advocate (Office/On-Site)
Job description
- FACILITY: Whiting Forensic Hospital (WFH)
- LOCATION: Advocacy Department
- ADDRESS: 1000 Silver Street, Middletown, CT
- SCHEDULE: Full-Time, 40 hours weekly, 8:30 a.m. to 5:00 p.m., Sunday through Thursday
- POSITION NUMBER: 136226
- WORK ENVIRONMENT: Office/On-Site
- Industry leading health benefits, including medical and dental coverage;
- Extensive pension plan and supplemental retirement offerings;
- Retirement healthcare offerings;
- Accrued vacation, personal and sick leave;
- 13 paid holidays per calendar year;
- Professional growth and development opportunities; and
- Outstanding work-life balance!
- Be responsible for Patient Advocacy;
- Investigate and resolve patient complaints and grievances;
- Conduct groups regarding patient skills enhancements such as patient rights and patient empowerment;
- Meet individually with patients to assist in their recovery;
- Ensure patients’ rights are protected;
- Maintenance of confidential patient files documenting advocacy services provided;
- Prepare reports summarizing patient interviews;
- Coordinate services with agencies external to DMHAS; and
- Attend weekly and monthly meetings regarding Patient Advocacy such as Patient Steering Committee.
Selection Plan
- In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
- In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
- This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
- Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
- Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
- Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Doreen Clemson at Doreen.Clemson@ct.gov, 860-785-9855.
PURPOSE OF JOB CLASS (NATURE OF WORK)
EXAMPLES OF DUTIES
Assists in administration of an individual rights program with respect to civil, legal and human rights, right to treatment, confidentiality, and other unique rights as specified by state and federal legislation; provides advocacy services, determines available courses of action, and develops advocacy strategies with individuals, families and/or groups; investigates and evaluates complaints and allegations of abuse and/or misrepresentation of authorized individual services; implements advocacy strategies through informal and/or formal actions such as meeting with legal and/or agency representatives to ensure provision of proper services; consults with professionals of various disciplines such as attorneys, physicians, educators, and others to identify options and barriers to individual rights; develops and interprets policies regarding individual rights; assists in researching and interpreting laws pertaining to individual rights; maintains confidential individual files documenting advocacy services provided and prepares reports summarizing case activities; prepares correspondence and reports; assists in orientation of new employees with regard to agency individual rights program; may investigate accident and injury reports to determine cause; may conduct studies to assess quality of care; may conduct in-service training sessions on individual rights; may provide technical assistance and training to field staff; may participate on task forces and coalitions formed to effect system changes; may meet with legislators, agency officials, and members of various interest groups on individual rights; may participate in agency task groups to develop policies, positions and reports; may make public presentations; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in the provision of advocacy or direct services to individuals with disabilities or to children.
NOTE: Advocacy services are defined as speaking and working on behalf of a position, cause, or individual to further interests and ensure the preservation of rights.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
PREFERRED QUALIFICATIONS
- Bilingual in English/Spanish.
- Experience using Microsoft Word and Excel including creating spreadsheets.
- Experience communicating internally and externally with a diverse population both over the telephone and in written inquiries.
SPECIAL REQUIREMENTS
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