Job description

Overview: BSA HEALTH SYSTEM

BSA is the fourth largest employer in Amarillo, TX, with a medical staff of more than 450 physicians and about 3,400 employees. BSA is an extensive health system providing clinical excellence to the Texas Panhandle and the tri-state area. Acclaimed for its superior quality and customer service, BSA Health System is comprised of BSA Hospital, Physicians Surgical Hospitals, Harrington Cancer Center, BSA Physicians Group and specialty clinics.

Our health system is part of a larger organization, Nashville-based Ardent Health Services. Ardent Health Services includes 30 hospitals and more than 200 sites of care.

We have an exciting opportunity to join BSA as a Human Resources Representative (HR Rep).

POSITION SUMMARY

The HR Representative serves as initial contact for inquiries into Human Resources (HR) processes, company policies and programs, HR systems support. The HR Representative delivers tier one employee support on various HR subject matters. The individual responds to employee inquiries and management requests, identifies issues and escalates as appropriate. The HR Representative provides technical, transactional, communication and systems support to all employees. The HR Representative monitors cases in ServiceNow, responds to live chat, answers phone calls, and, as needed, distributes action items to team members while providing accurate, reliable, and timely response to internal and external customers. This position is responsible for performing the duties with minimal supervision and a high degree of accuracy to ensure the consistent delivery of an exceptional employee experience.
Responsibilities:

• Act as first line of support for all inquiries from employees and managers regarding programs, policies, and procedures;
• Handle and coordinate transactions that are part of all aspects of the employee life-cycle such as pre-boarding, leave of absence, terminations, and status changes
• Address a wide range of employee questions in a timely and complete manner
• Support data entry and retrieval via preparing and running reports from various HR system;
• Responsible for new employee pre-boarding by monitoring completion of required documentation and processes and contacting new hire throughout pre-boarding process onboarding including conducting New Hire Orientation, processing new hire paperwork, background checks and I9s;
• Provide guidance on multi-state laws, regulatory requirements and compliance rules and ensure all processes are executed in accordance with government regulations (application of Federal, state and local labor laws);
• Process tuition reimbursement and referral bonus requests
• Administer HR policies and procedures that cover multiple HR areas
• Maintain confidentiality of department and employee information according to established practices
• Gather and maintain an accurate record of all employee details
• Address employee queries on payroll and benefits and directing employee to appropriate resources
• Assisting in planning and organizing recruitment, retention, and engagement activities
• Monitoring compliance for new hires completing required training by running reports and distributing results appropriately
• Support surveying employees by launching surveys, monitoring completion, and running reports
• Serve as a point person to troubleshoot employee system access issues

Qualifications: Requirements:

• HS diploma required; Associates Degree or Equivalent Experience preferred 2 years customer service experience
• Proficient with various HR technology and MS Office software. Data entry and retention with HR and process documentation & reporting experience preferred
• Actively looks for process improvements
• Demonstrated ability to prepare reports and support management in information gathering needs
• Strong interpersonal and customer service skills
• Ability to work well and collaborate with remote team members
• Strong verbal and written communication skills; demonstrated ability to communicate effectively with peers, management, and employees
• Strong organizational and time management skills
• Actively looks for process improvements
• Resourceful and organizationally savvy
• Excellent listening and problem-solving
• Ability to handle stressful situations and work independently
• 1 year experience in an HR function would be beneficial
• Comfortable working in a fast paced, constantly evolving, team environment
• Discreet in handling confidential/sensitive information

*
Career Progression: *

This position is ideal for individuals interested in Human Resources as a career. HR Representatives learn how HR supports the organization through policies, practices, systems, and consultations. Through hands-on practice, HR Representatives are able to address common employee concerns and support needs while growing their general knowledge of HR. The HR Representative role leads to next step role as a HR Advisor or opportunities to specialize in HRIS, HR Operations, and Center of Excellences (COE).

Location: 1600 Wallace Blvd, Amarillo, TX 79106

Job Type: Full-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.