Job description

The Soho Grand Hotel is looking for a motivated and reliable Housekeeping Manager who will be responsible for ensuring all guest rooms and surroundings are clean and in good repair. You simply must love hospitality and being around some of the most interesting people in New York City on a daily basis.

The Housekeeping manager at Soho Grand Hotel must be able to maintain an inventory of all supplies needed to supply the housekeeping department while maintaining par levels and keeping up with ordering. They must be detail oriented, and able to handle multiple tasks, as well as take ownership of and resolve problems or concerns of the team and guests. To be a successful Housekeeping Manager at Soho Grand they must be reliable, organized, self-directed, and able to make decisions with minimal direction. Must be able to work in a stressful environment, anticipate guest needs and preferences while providing guidance to all team members on a daily basis. The Housekeeping Manager will also be responsible for maintaining training support and all materials needed to complete their daily assignments.

REPORTS TO: Housekeeping Director

SUPERVISES:
Room Attendants
Housepersons
Night Cleaners

ORGANIZATIONAL VALUES
Foster an atmosphere of mutual respect by encouraging positive team member relations by talking positively in all cases about the hotel, the organization, management and team members.

Provide a picture perfect work environment that encourages fun and enthusiasm.

LEADERSHIP RESPONSIBILITIES
Provide on-going coaching to ensure success.
Articulate goals and share information.
Value, trust and respect each individual.
Motivate team members to achieve tasks.
Resolve Human Resources related problems effectively in a timely basis.

TECHNICAL RESPONSIBILITIES
Select the best available personnel.
Instruct and train all housekeeping positions.
Purchase equipment and supplies.
Make work schedules and work assignments.
Control use of keys, materials, uniforms and equipment, inventory, and linen distribution.
Coordinate projects and assignments with houseman, room attendants, and all other Housekeeping personnel.
Regularly inspect guest rooms to ensure high quality.
Handle guest requests and concerns.
Expect to personally resolve problems or concerns brought to your attention by a guest or fellow team member.
Responsible for maintaining a picture perfect environment, including front of house, back of house and outside areas.

Requirements:

Education: Trade School and/or College degree preferred.

Experience: A minimum of 2 years as a Housekeeping Supervisor or Manager of a property with at least 100 rooms.

Skills: Fluency in the English language, clear verbal communication skills, computer skills, familiar with Computerized Lodging System, Kronos and Microsoft Word & Excel.

EEO/AA including Vets and Disabled

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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