Job description

Full Job Description

Title: Sales Coordinator

Reports to: Sales Manager/Director of Sales/General Manager

Department: Sales and Marketing

FLSA Status: Exempt

Summary Statement:

The primary responsibility of the Sales Coordinator is to provide support to the Hotel Sales’ team by assisting in various aspects of the sales processes, including but not limited to contacting current and new clients for obtaining relevant information, administering sales contracts under the supervision of the Sales Manager, analyzing market data to understand the market conditions and offer ideas on adjusting the sales strategy.

Primary Duties and Accountabilities:

• Assists the sales team in achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans.
• Along with the Sales Manager/Director of Sales contributes to preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Assists in planning, developing, implementing, and evaluating advertising materials and sales promotion programs; developing field sales action plans.
• Attends revenue calls and staff meetings to discuss current positions of the market and future trends.
• Coordinate sales process by managing schedules, filing important documents, and communicating relevant information.
• Ensure the adequacy of sales-related information or material.
• Responds to complaints from customers and give after-sales support when requested.
• Stores and sorts financial and non-financial data in electronic form and presents reports.
• Inputs customer data in the Sales system.
• Assists the Sales Manager/Director of Sales with reservation, group contracts, corporate contract reservations in the property management system.
• Handles the processing of all orders with accuracy and timeliness.
• Informs clients of any unforeseen problems.
• Monitors the progress of the sale, identify shortcomings, and propose improvements.
• Assists in the preparation and organization of promotional material or events
• Ensure adherence to Village and State Laws and Policies.
• Provides relevant analytical information to the Director of Sales and the General Manager by collecting, analyzing, and summarizing market data and trends.
• Protects the organization's value by keeping information confidential.
• Participates in preparing budgets and provides periodic progress reports to staff directors for any event projects.
• Prepares and modifies sales and marketing contracts as requested.
• Coordinates appointments and visits to meet and follow up with established clients as we develop new client relationships.
• Offers guests assistance whenever possible.
• Answers inquiries about hotel policies and services.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Skills, Education, Background, and Experience:

• High School diploma
• Excellent communication skills, including writing, proofreading skills, and speaking.
• Ability to manage multiple projects and work assignments from a variety of staff and volunteers.
• Excellent interpersonal skills both in person and by phone, with high professionalism.
• Ability to accomplish projects with little supervision.
• Strong understanding of some financial and trend reports.
• Outstanding customer service ethic and high expectations for quality.
• At least 3 years of experience with office administrative management.
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hoffman Estates, IL 60169: Reliably commute or planning to relocate before starting work (Required)

Experience:

• hotel: 1 year (Required)
• Hilton hotel: 1 year (Required)

Work Location: One location

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