Job description
** Please apply to this position at harrahscherokeejobs.com to be considered **
POSITION TITLE: Rooms Controller
DEPARTMENT: Hotel
GRADE/FLSA STATUS: H11—Non-Exempt
BADGE TYPE/COLOR: Key--Blue
REPORTS TO: Front Desk Supervisor
SUPERVISES: N/A
JOB SUMMARY:
Efficient check-in/check-out of guests. Respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with or exceeding all standard operating procedures and service. Assign and balance room types based on play. Assign and communicate VIP arrivals.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ø Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Ø Perform guest registration and room assignments, accommodating special requests whenever possible
Ø Responsible for setting daily criteria. Accrue, evaluate, and distribute guest play criteria to front desk of HCCR and HCVR for suite and room assignments
Ø Review extremely sensitive player data with confidentiality
Ø
Ø Review information in the Casino Management System with the utmost security and integrity
Ø Pre-register block reservations
Ø Coordinate bus arrivals (room assignments, reg cards, keys) and deliver to Total Rewards for NCM, Motorcoach, and Group sales arrivals
Ø Coordinate wholesaler program, assign rooms, and ensure that contractual obligations are met
Ø Process same day reservations and when necessary future reservations following hotel rate structures and selling strategies
Ø Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner
Ø Resolve customer complaints and answer guest inquiries in connection with hotel services, in house events, directions, local attractions, etc…
Ø Monitor guests on property list and call guests to let them know their room is ready as rooms are inspected
Ø Ability to use yield strategy and criteria of ATT, ADT, and Win/Loss, in order to maximize occupancy of suite inventory with the correct player worth for the demand of the day
Ø Ability to utilize active databases to determine criteria daily and communicate criteria to support departments
Ø Troubleshoot all in-room movie/phone/billing problems
Ø Cancel room reservations according to established procedures
Ø Balance drawer bank daily
Ø Perform other tasks as assigned by supervisor or manager
Ø Run all departmental reports throughout shift for system maintenance
Ø Check all arrivals daily
Ø Complete all priority room assignments
Ø Communicate needed rooms to Housekeeping teams.
Ø Complete registration card audit daily
Ø Distribute night audit to Income Control daily
Ø Complete express check outs and due outs daily
Ø Complete pre-registration keys and folios for key pick up daily
Ø Verify and communicate all suite rates are correct and work closely with Casino Hosts on status changes and availability throughout shift
Ø Coordinate all arrivals during system outages as designed
Ø Adhere to all regulatory, company, and departmental policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
Ø High school diploma or GED required
Ø One-year front desk experience required
Ø Must demonstrate the following essential knowledge and skills:
Ø Excellent interpersonal, problem solving and analytical skills
Ø Ability to work independently
Ø Documented teamwork behaviors and attitudes
Ø Excellent oral and written communication skills
Ø Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ø Self-Starter; must work without close supervision
Ø Ability to handle multiple priorities in a fast-paced environment
Ø Neat, professional appearance with excellent personal hygiene
Ø *Knowledge of LMS, CMS, HotSOS, Cognos, Access
Ø *Knowledge of Harrah’s Cherokee Casino Employment policies
*Not required at time of hire; may be learned in probationary period agreed upon at time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Ø Must be able to stoop, bend, reach, kneel, twist and grip items
Ø Must be able to respond to visual and aural cues
Ø Must be able to read, write, speak and understand English
Ø Must be able to work in small, shared office space Must be able to make rational decisions when handling guest and employees
Ø Must be able to operate in mentally and physically stressful situations
Ø Must be able to lift up to 25 pounds
Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including secondhand smoke
Ø Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 10.20.20
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Holidays
- Overtime
- Weekend availability
Ability to commute/relocate:
- Cherokee, NC 28719: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Required)
Experience:
- Front Desk: 1 year (Required)
Work Location: One location
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.