Hotel Front Desk Receptionist
Job description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. This position is an afternoon and evening position and does require weekend availability. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:$14 - $16 hourly
Responsibilities:- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Handle customer complaints as necessary
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Has experience answering telephone calls and troubleshooting stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
Join the team at La Quinta Inn & Suites Meridian/Boise West and join a company that truly values their employees! We offer flexible schedules, competitive pay, monthly bonus potential, health benefits, paid vacation and 401K!
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