Job description

HOTEL AVAILABLE POSITIONS/OPEN-HOURS:

1st shift: 8am-4pm

2nd shift: 4pm-12am

3rd shift:12am-8am

A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

During check-in, a front desk agent will verify a guest’s method of payment, assign rooms, and bill out guest . Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options.

Key Requirements:

• Successful history as a front desk agent or related hospitality experience
• Must have a flexible work schedule
• Flexible schedule
• Task-driven individual

Responsibilities:

• Register & process guests and their assigned rooms
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Up Selling guest rooms and promoting hotel services
• Handling cash payments
• Maintain a clean and neat front desk area
• Answer phones and operate a switchboard.
• Route calls to specific people.
• Answer inquiries about company.
• Greet visitors warmly and make sure they are comfortable.
• Make coffee and set out food.
• Ensure reception area is tidy.
• Coordinate mail flow in and out of office.
• Handle phone calls from people calling in sick.
• Gather personal information.
• Hand out employee applications.
• Billing out people when necessary.
• Validate parking tickets.
• Issue parking passes.
• Send email and faxes.
• Take and relay messages.

Job Type: Full-time

Pay: From $12.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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