Job description

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Holiday Inn Express and Suites - Madison Central as a Guest Service Ambassador who can help lead the property to sustainable success.

In addition to a great work environment, our talented team enjoys:

· Medical, Dental, and Vision

· Paid time off for vacation, and holiday pay

· End of the Year Bonus

· Birthday Cash Bonus

· Christmas Cash Bonus

· Room discounts at all IHG and GLMG locations

Job Description:

· Has a thorough working knowledge of the reservation system and procedures, takes reservations and knows cancellation procedures and policies.

· Handles guest check-ins and check-outs efficiently and in a friendly and professional

· Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Communicates with next shift associates by logging pertinent information in the appropriate logbook.

· Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, verifies GTD no-shows and ensures credit cards are settled and in balance with PMS.

· Assists guests with general services such as answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel to local areas of interest - provides directions.

· Ensures property management system is backed up nightly

· Ensures that all wake up calls are handled promptly and properly.

· Receives and transmits mail, packages, and messages for guests.

· Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.

· Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.

· Has a thorough knowledge of emergency and life safety procedures and follows all key control procedures.

· Any other assigned duties

Job Requirements:

· Hotel experience preferred, but not required.

· Weekends, and Holidays required.

· Ability to work with all types of people.

Thank you in advance for your interest in considering this opportunity with the Holiday Inn Express and Suites - Madison Central. Please submit your resume or stop by the hotel to see Jessica Johnson.

Location: 610 John Nolen Drive, Madison, WI 53710

Job Types: Full-time or Part Time

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Overtime
• Weekend availability
• Weekends only

Supplemental pay types:

• Bonus pay

Work Location: One location

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