Job description
Big E's of Midland is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!
- Position can be used as an internship
- Shifts: 2nd
- Wage: Starts at $10.10/hr plus tip pool
Benefits Include:
- Hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules (dependent on position)
- Holiday Pay
- 8 hours of paid volunteer time per year (must be accredited)
- Advancement opportunities
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Position Summary:
Responsible for providing a warm welcome and a thank you to all guests, as well as coordinating the flow of the guests throughout the sections of the restaurant in an organized and timely fashion while following Suburban Inns/Big E’s and local health department standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions
- Report to work in uniform, presented neat and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Welcome each guest as they enter, and thank them as they leave, holding the door as often as possible
- Seat guests at suitable tables for their needs and according to rotation so that servers receive an appropriate number of tables
- Pre-bus, clear tables, and wipe them down
- Wipe down menus
- Check to make sure restrooms are presentable, stock/clean as needed
- Wipe down booster seats and high chairs
- Clean front doors and restaurant windows
- Make sure that host stand is always stocked (crayons, kid menus, reservation forms, etc.)
- Run food and beverage when necessary
- Clean and set tables when necessary
- Wipe down all games
- Sweep and mop lobby at beginning and end of shift
- Ensure the entrance to the restaurant is clean
- Follow all Suburban Inns Processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
Position Requirements:
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills
Formal Education and Job-Related Experience: License, Registration, and/or Certification Required: External and Internal Personal Contact:
Communications: Daily- Verbal &Written / Participation in meetings as required
Teamwork and Collaboration: This job is part of a formal work team within the department
Working Conditions and Physical Effort
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Manual Skills: Some portions (10- 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risk: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns
Required Travel: Position does not require travel to other Suburban Inns properties or other locations. Work is completed on property.
Uniform and Appearance Guidelines
Uniform and Appearance Guidelines: Uniform shirt and name tag provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.
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