Job description

Tucked away in Winter Park, A Frame Club creates a genuine escape from everything but what's in from of you: the great outdoors (and a craft cocktail). Leave your worries behind when you join us — and, let our calming and comfortable cabins show you how nature is done. Our mid-century-inspired, A-Frame cabins offer guests their own sanctuaries to stay cozy all four seasons. Tall ceilings, beautiful birch wood throughout, special touches like a soaking tub, custom Malm fireplaces and incredible views — you experience a better kind of mountain life when you stay with us.

Job description

Full & Part-time.

Hotel experience not required.

Excellent customer service and the ability to multitask is a must.

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service. In addition to Front Office responsibilities, this position will also take guest food and drink orders via a provided mobile device for the A-Frame Club’s Saloon. Server experience is helpful but not mandatory as our culinary team delivers the food. This position is all an encompassing customer service role for a uniquely designed service model. On top of the hourly wage, this position is entitled to a portion of the daily tip pool.

Essential Duties AND Responsibilities

· Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

· Communicate with Housekeeping regarding VIP arrivals and expediting clean rooms.

· Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.

· Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.

· Assist team with training, supplies and support in order to consistently provide brand quality service.

· Register guests, assign rooms.

· Make courtesy calls to guests to assure their complete satisfaction with their room, etc.

· Keep records of occupied rooms and guests’ accounts.

· Make and confirm reservations.

· Present statements to and collect payments from departing guests.

· Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.

· Perform administrative functions for guests, i.e., faxing, coping, mailing, overnight mail service, and other clerical duties.

· Clean and maintain an organized work area. Stock all printers and restock any guest supplies needed at the front desk.

· Clean, organize, and maintain the lobby area (newspapers, coffee table, clean doors, windows, etc. as necessary).

· Coordinate with other department’s food and beverage setups including coordinating the room facility, setups and breakdown.

· Posting charges and expenses to the folio for the meeting room for guests.

· Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).

· Count drawers, make deposit drop verified by witness, and run initials.

· Close and balance shift.

· Communicate with the Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.

· Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.

· May perform housekeeping and minor maintenance duties as needed or requested by management.

· Use empowerment to exceed associate expectations and resolve conflicts.

· Remain highly visible and be readily available for guests at all times.

· Take initiative to offer assistance or answer questions throughout the hotel.

· Willingness and ability to train new associates.

· Complete maintenance work orders and deliver them to the supervisor in a timely manner.

· Thoroughly understand and implement the brand service culture.

· Perform all shift checklist responsibilities.

· Support team members to ensure the team’s entire workload is completed daily.

· Take guest food and drink orders as needed.

· Ensure dining area is clean and tables are bused for the next guest.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Winter Park, CO 80482: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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