Job description
Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services.
- Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
- Answers telephones and takes reservations.
- Verifies reservations and complimentaries, if applicable.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Seats guests according to established rotation procedure, distributes menus and introduces the staff.
- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
- Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing department and communicates needs to prioritize services.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service.
- Utilizes guest’s name when applicable.
- Maintains menu knowledge.
- Utilizes reservation system as directed.
High school diploma or G.E.D. preferred. Previous server experience preferred.
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