Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Shifts: 3rd Shift, rotating weekends

Position Summary

The Hospital Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

Primary Objectives & Responsibilities

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
• Provides a quality service, performs to quality standards, and meets both customer and company metrics.
• Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
• Maintains a clean and safe work environment and complies with health and safety protocols.
• Conducts equipment tracking rounds using handheld scanners to capture equipment activities.
• Runs reports as required by supervisor and monitors equipment levels.
• Records all non-functional equipment that has been reported by customer. Documents all equipment incidents in occurrence with both company and customer policies.
• Completes safety inspections/preventative maintenance on equipment (when applicable).
• Provides all customer feedback to the supervisor in a timely manner.
• Complies with HIPAA regulations in all matters.

Qualifications

• High school diploma or equivalent.
• Customer service experience required and prior work experience in hospital setting preferred.
• Basic computer skills.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Able to lift and/or push up to 75 pounds and stand and walk for long periods of time.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Knowledge, Skills, and Abilities

• Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
• Technologically inclined.
• Takes a direct approach in communicating topics to appropriate audiences as they arise.
• Demonstrates effective interpersonal communication skills in person, over the phone, and in writing. Displays consistent conflict resolution skills.
• Exemplifies teamwork and shows respect for others.
• Displays the ability to adapt to an everchanging work environment.
• Organized; ability to prioritize and meet deadlines. Pays close attention to detail.
• Operates with a proactive approach towards safety and cleanliness in compliance with all company policies and regulations.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Differential pay

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hospital: 1 year (Preferred)

Shift availability:

• Overnight Shift (Preferred)

Work Location: In person

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