Job description
Senior Connections, The Capital Area Agency on Aging, a not-for-profit community services agency, is seeking a full time Diversion Specialist to work with the Homeless Crisis Line (HCL) and provide phone-based diversion, mediation and safety planning for individuals experiencing or at imminent risk of homelessness. This position will collaborate with multiple agencies at the forefront of best practices for access to homeless services and resources. The role of this position is to facilitate calls on the HCL in a client-centered, trauma informed, solution focused manner providing referrals to housing focused resources in the community.
Duties Include: Duties include facilitating calls on the HCL to assist those who are within three days of losing housing or experiencing homelessness with access to safe alternatives to shelter or access to shelter through the shelter referral system. It includes answering incoming calls in a client centered, trauma-informed, solution-focused manner and providing access to housing-focused strategies that reduce the likelihood the caller will become homeless. This position works in partnership with the Greater Richmond Continuum of Care (GRCoC), local service providers, government partners and funders to provide a comprehensive regional approach that aligns seamlessly with the Coordinated Entry System.
Requirements: Must have at least an associates degree from an accredited college or university in human services, gerontology, or a relevant social services or related field or equivalent combination of experience and education. Needs to have knowledge of Trauma Informed Care, community resources, referral networks and have the capacity to identify and develop relationships with new resources and services as they become available. Flexibility in work hours and knowledge of computers, Word, Excel and PowerPoint are a must. Needs to have excellent verbal and written communication skills.
Benefits: Health, dental, life and disability insurance; accrued annual and sick leave; mileage reimbursement for business travel; 15 paid holidays; 2 annual personal days; after 1 year of service, employer contributions to 403b account; MDLive virtual doctor subscription; pre-tax cafeteria plan and other voluntary benefits.
Process: Submit a cover letter, resume and references by Friday, September 23, 2022 at 5:00 PM, EST.
Job Types: Full-time, Temporary
Pay: $35,000.00 - $39,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
COVID-19 considerations:
Vaccination is encouraged. Masks are optional. Surfaces are cleaned regularly. Testing required for unvaccinated persons.
Education:
- Associate (Required)
Experience:
- Human service working with the homeless: 2 years (Required)
Work Location: One location
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