Job description

My AC went out, can you help me? Yes, you can!!

We’re looking for Home Warranty Support Representatives that are passionate about helping others and want to be part of an incredible, growing organization.

If that grabbed your attention, come grow with us!
Introductions first!
You-

• Are results-oriented and not afraid to jump into the deep end.
• Thrive working in a collaborative environment and enjoy helping others.
• Enjoy thinking outside the box to drive changes that will impact our industry.
• You love what you do, and it shows every day.

Us-

• We’re leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We’re developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
• We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You’ll join an incredible team filled with smart, fun, passionate people who love making an impact.
• We believe in creative environments, progressive ideas and excellence in operational effectiveness.
• We love what we do.

What will you do in this role?
You will…

• Gather claim information including labor time and cost, parts costs; enter information into system, set-up claim in system with notes; monitor claims through completion
• Research for outside parts/replacement product, when necessary, in order to keep claims cost in line
• Assist in the investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties
• Adjudicate minor low-cost claims

What will you need to bring to the table in order to be successful in this role?

• A minimum of 1 year in a call center environment
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines
• Excellent verbal and written communication
• Strong organizational skills, with the ability to prioritize and complete a variety of tasks
• Ability to work independently and as part of a team.
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process
• Microsoft Suite, Internet Software, Contract Management Systems
• Provide high level of customer service
• Adhere to the attendance policy

Why work for us? We are excited to provide:

• Competitive compensation package ranging from $20.00-$23.00/hr
• Discretionary Bonus
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Short/Long Term Disability
• Life Insurance
• Flex Spending Account
• 401 (k) – company matches 4%
• Paid Time Off
• Paid Sick/Wellbeing Time Off
• Employee Assistance Program
• Voluntary Benefits
• Pet Insurance
• Life Insurance
• Wellness program
• Employee recognition program
• Satisfaction of work with a highly skilled team that makes a big impact company-wide

Job Location
333 Mid Rivers Mall Drive, St. Peters MO 63376.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Saint Peters, MO 63376: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What hourly rate are you looking for?
• Do you have prior experience with Home Warranties?

Experience:

• Call center: 1 year (Required)

Work Location: One location

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