Job description
We are looking for personnel to fill the role of Help Desk Tier 2 for one of our Federal Government clients. Tasks include:
- Manage and operate the HR information processing facilities, described herein, at the Secret level;
- Operate all networked systems and protect all data on all platforms in a classified mode at the Secret level in accordance with U.S. Government, Department Guidelines, and HR/EX/ESD written procedures;
- Provide continuing user support and assistance to HR staff on the use of the information processing facilities including all equipment and systems and application software;
- Support special hardware associated with existing Web development imaging, and multi-media initiatives;
- Support specialized applications such as HR Online, RNET, Knowledge Center and GEMS;
- Provide planning/implementation and hardware/software assistance for new activities as specified by the COR, or the government program manager, as required;
- Provide end-user training in support of current, revised, and new applications developed by the Bureau;
- Create specified images based on IRM released OS and office requirements;
- Request and confirm completion of DSRs (Data Service Requests);
- Research, recommend, integrate and deploy hardware and software solutions based on individual or office requirements.
Candidates must be able to demonstrate:
- A minimum of four (4) years of overall IT engineering support experience to include, understanding of personal computers (PC), printers, scanners, and PC installation;
- Experience with a Remedy based tracking system and inventory control will be viewed as a plus.
To be considered, candidate must possess an active Security Clearance.
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