Job description

Senior Solutions Management is currently looking to hire a Help Desk Technician to assist our current, IT Director.

As a Help Desk Technician, you will provide support to our employees via phone, email, computer chat and in person visits. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues.

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Run diagnostics to resolve employee reported issues concerning computers, telephones, fax, copiers etc.
• Install, make changes and repair computer hardware and software
• Follow-up with tickets to ensure issues are resolved

Qualifications for Help Desk Technician

• 1 year of experience working in a help desk environment
• Flexibility to work a variety of shifts and travel with minimal notice
• Available to work regular overtime
• Proficiency with Windows and MAC
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Loudon, TN 37774

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