Job description
Help Desk Technician Level 1 (MSP)
We are a Managed Services Provider that supports a variety of small to medium sized businesses in the D.C. metro area. We strive to provide a high level of customer service and keep our clients using cutting edge technology. We offer our employees many benefits including full health/dental/vision, disability, mileage reimbursement (including from home to office), PTO, and certification reimbursement.
We are seeking an eager Help Desk Technician Level 1 (MSP) to join our Help Desk. The Help Desk Technician Level 1 (MSP) will work alongside 15 other L1-L3’s allowing you to learn while on the job. Successful Help Desk Technician Level 1 (MSP) candidates will have experience with WindowsOS, Windows Server, AD, GPO, O365 management, Hyper-V or VMware, and Azure is a plus.
Help Desk Technician Level 1 (MSP) must have at least a year of IT Help Desk experience, with previous Managed Services experience highly preferred!
Help Desk Technician Level 1 (MSP) Requirements:
- Windows 7, 8, 10 installation, support, and troubleshooting
- Windows Server installation, support, and administration (2012/2016/2019)
- Windows Active Directory design, deployment, and administration
- Microsoft Exchange Server 2010/2013/2016 – Administration, deployment, and migration
- Microsoft 365 Management
- Managed antivirus solutions
- Enterprise backup solutions
- TCP/IP network design and troubleshooting
- Configuration, deployment, and support of network routers, switches, wireless access points, and firewalls
- Microsoft Office – Basic use, installation, and troubleshooting (including Project and Visio)
- Virtualization Technologies (Hyper-V and VMWare)
- Web hosting, DNS, and SSL certificates
- Linux installation, support, and administration is a plus
- Mac OS installation, support, and troubleshooting is a plus
- Education and Certifications Preferred, Not Required
Help Desk Technician Level 1 (MSP) Benefits:
- 100% Paid for Employee Health, Dental, Vision
- Certification Reimbursement
- Mileage reimbursement from home to office and client site visits
- Short/Long Term Disability
- PTO
- Sick Leave
- and more!
Opportunity Location
Washington D.C.
Proposed Salary
$40,000 - $50,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
Tagged: #MH333
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