About Little Flower,

Little Flower Children and Family Services of New York is a not-for-profit charity serving children, families, and individuals with developmental disabilities across New York City and Long Island. Our staff of over 600 people provides caring and professional services to nearly 2,000 people every year. Since 1930, Little Flower has been committed to improving the lives and well-being of those we serve by providing foster boarding home care, residential treatment care, and where appropriate, adoption. Our work focuses on strengthening the family so that they can provide a safe nurturing environment for raising children and to overcome a myriad of obstacles that threaten a child’s safety.

Summary Job Description

Little Flower Children and Family Services is seeking to hire a Full-Time Help Desk Technician for our Brooklyn location. This position requires traveling to our other sites on Long Island and in Queens. The Help Desk Technician will be responsible for assisting staff with the basic operation of computers, laptops, mobile devices, video conference systems, printers, scanners, and other peripherals. The technician will be responsible for providing aid and training to all staff with basic features of Microsoft Office 365 Suite including Outlook, Word, Excel, and TEAMs. Under general supervision, an employee in this class will troubleshoot hardware issues related to desktops, laptops, mobile devices or peripherals and software issues relating to Operating systems, Microsoft applications, 3rd party software, and network connectivity.

Principle Responsibilities

• Guiding staff on the basic operation of computer, laptops, mobile devices, video conference system, printers, scanners, and other peripherals.
• Train staff on the basic operation of software applications used by the agency.
• Identify and redirects Legacy and Intranet software problems to Information Systems staff.
• Identify and correct operating system problems, windows update or browser plugin issues.
• Analyze hardware problems and take corrective action. Repair hardware or contact maintenance technician or vendor with follow up to a resolution.
• Enter Ticket for each job duty encountered.
  
• Escalate problems internally, to third party vendors, or to service providers when necessary
  
• Assist staff having difficulties with third-party applications, and equipment.
  
• Maintain the Information Systems Department Inventory database
  
• Break/Fix support for all desktops, laptops, mobile phones and printers for both Little Flower & our affiliated agency St John's Residence
• Troubleshoot basic network connectivity for end users at home and in office
  
• Carry out tasks assigned by supervisor. Report to supervisor daily to discuss any difficulties encountered.
  
• Secure all equipment as per instructions.
• Maintain a working knowledge of all Little Flower & our affiliated agency St. John's Residence Computer Operating Systems
• Maintain a working knowledge of all applications that Little Flower & our affiliated agency St. John's Residence implements including but not limited to MS Office, mail software applications, and third-party apps
• Must answer any emails, cellphone or any other communication in a timely manner
• Must be able to travel to other Little Flower and our affiliated agency St John's Residence locations as scheduled or as instructed by supervisor.
• Perform additional duties as assigned by supervisor.

Qualifications:

• A+ Certification or experience in computer hardware, software and networks preferred.
• Ability to work and be available during 9 am – 5 pm M-F shift
• Availability to work after hours and weekends (infrequent & compensated)
• Strong knowledge of Windows 10-11
• Strong knowledge of the MS Office suite
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
  
• Take a personal interest in, and responsibility for quality of work performed
• Ability to articulate technical information clearly and simply to non-technical people
  
• Basic knowledge of Active Directory and group permissions
• Customer-oriented and cool-tempered
• Must work well in a team environment as well as independently in a fast paced growing environment
• Organized and able to resolve issues in a timely manner

Skills:

• Technical Capacity
• Communication
• Time Management
• Organization

Travel Requirements:

• This is a hybrid position, primarily based in Brooklyn, but may require periodic traveling to other Little Flower locations and our affiliated agency St John's Residence (Mileage reimbursement is offered)
• A valid NYS driver’s license is required.

Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status