Job description

Central Texas Technology Solutions is seeking a Helpdesk Support Technician to support its rapidly growing client base. Central Texas Technology Solutions delivers effective technology, consulting, and support services for growing businesses. Our expertise enables organizations to gain a competitive edge by allowing them to focus on their business growth while we manage their technology needs.

Responsibilities:

• Provide first line technical support to our customer base via phone or hands on support.
• Track, research, and resolve technical issues.
• Clearly communicating with customers to resolve technical issues.
• Documentation of issues and solutions for future knowledge use.

Requirements:

• 3 years of Helpdesk experience.
• 3 years technical experience with Windows Operating Systems.
• Working knowledge of Microsoft 365.
• Understanding of Network Protocols.
• Strong Written and Verbal communication skills.
• Ability to work independently and prioritize work.

Preferred Requirements:

• Experience in an MSP (Managed Service Provider), supporting multiple clients.
• Mac OSx experience.
• Microsoft 365 Administration.

Expectations:

• Be a team player and a self-starter.
• Excellent organizational and project tracking skills.
• Have an analytic mindset when approaching technical issues

Central Texas Technology Solutions offers a competitive salary, commission, bonuses and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Georgetown, TX 78626: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are looking for eager Team Members. Part of our hiring process uses the Indeed pre-recorded phone screen to help determine this. Can you commit to completing the Indeed phone screen within 24 hours of submitting your interest? The phone screen will be emailed to you directly from Indeed.

Experience:

• Help desk: 3 years (Required)
• Microsoft 365 Administration: 3 years (Required)

Work Location: Hybrid remote in Georgetown, TX 78626

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