Job description

Position Summary
The Help Desk Support Specialist responds to end-user phone, text and email requests for support to resolve basic computer, application, system, device, access or performance issues. Be able to utilize product information or solution database to research, troubleshoot, and deliver solutions. Help Desk Support Specialist will advise users on the methods, steps, and actions to resolve and avoid further issues, and provides documentation as needed. Help Desk Support Specialist escalates problems to appropriate levels to achieve issue resolution.

Job Duties

• Support end-users to resolve technology issues in a timely manner
• Maintain company hardware and supporting software programs
• Update technological equipment within the company and support installation or updates of software or devices
• Establish new user profiles using MS Active Directory
• Establish new user email accounts using MS Exchange
• Assist with password resets
• Access company computers and servers remotely via NetCentral
• Work with our third-party network provider when necessary
• Manage Verizon account for all cellular devices
• Manage Comcast Business to handle the company’s business phone systems
• Maintain logs of all support calls, issues and resolutions
• Travel required to remote workers at satellite offices throughout Pennsylvania (as needed)
• Support early morning user issues

Qualifications and Required Skills

• Protect and enforce confidentiality for all company data systems
• Strong problem solving and decision making skills
• Ability to work independently
• Ability to work with departmental management to resolve user issues
• Ability to identify and resolve IT problems in a timely manner
• Excellent Organizational and Time Management Skills
• Ability to Communicate Professionally both orally and written
• Professional and Positive Attitude
• Proficiency with Google Drive, Microsoft Office, SQL Server
• Experience working with SQL Server

Educational and Experience Requirements:

• Associates Degree in Help Desk/User Support
• Minimum of 2 years experience in Help Desk and/or User Support role
• Knowledge of networking equipment (routers, switches, firewalls, cable & fiber optic feeds)
• Knowledge of internal computer networks and various components and nodes
• Knowledge of Active Directory, MS Exchange and basic network security
• Ability to work with multi-management teams

This is an entry-level position. Other related duties may be required as needed. Help Desk support role includes assisting customers, field employees and corporate office staff.

Starting Pay Rate is $24 per hour with yearly increases based on performance. Eligible for health care benefits and 401K plans after successfully completing new hire probationary period.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.