Job description
Help Desk Specialist
Looking for a Level I/II that would be on the front line of the Help Desk issues, answering incoming customer phone calls regarding product installations, usage and implementations. The Help Desk specialist will be responsible for investigating customer/end user inquiries and concerns, via phone, fax, and e-mail providing realistic timelines to completion. Internal collaboration is extremely important in order to thoroughly communicate customer technical challenges to those applicable. This person must document all contacts, actions, and responses into the customer database. The Help Desk specialist will also be asked to enhance the file system and file correspondence.
Technical Qualifications
- 5-7 years of Help Desk/Service Desk experience.
- Preferred candidate will have some experience within the investment management vertical.
- Must thoroughly be technically fluent with Windows 10 versions, up to Azure.
- Must know/understand the severity of tickets & when to escalate tickets to Network Administrators.
- Experience with cloud-based ticketing systems is needed.
- Adobe Acrobat experience.
- Proven experience with MS/Office 365, Word, Excel, Outlook
- WDS deployment or imaging experience, Intune/Autopilot experience a plus.
- Some Desktop scanners/printers knowledge.
- Imaging or deployment experience, Intune/Autopilot experience.
- MS Teams and/or Zoom experience.
- Backup/restore knowledge, Datto experience a plus.
- Active Directory knowledge.
- Remote management software, Connectwise, etc
...Must have excellent communication skills and be service oriented because this is a very visible position.
Location: Chicago loop area, 5-day work week onsite, great benefits, bonus Salary $75-85k…
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