Job description
Job Overview:
The Help Desk Level 1 Associate provides technical assistance and training to system users. Installs, modifies, and makes repairs to desktops, laptops, printers, copiers, scanners, cell phones and desktop software systems.
Essential Duties and Responsibilities
Professional Qualifications
Education and/or Experience Requirements
Spiritual Qualifications
The Help Desk Level 1 Associate provides technical assistance and training to system users. Installs, modifies, and makes repairs to desktops, laptops, printers, copiers, scanners, cell phones and desktop software systems.
Essential Duties and Responsibilities
- Inspects personal computer equipment and reads order sheets listing user requirements to prepare computers for delivery.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into the computer.
- Observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.
- Instructs users in use of equipment, software, and manuals.
- Recommends or performs remedial actions to correct problems.
- Coordinates activities with other IT areas, network services, or other information systems groups.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Refers major hardware problems to service personnel for correction.
- Researches and generates Purchase Orders for Technical Purchases of the Organization.
- Place orders and monitor when they arrive.
- Dispatches Phone calls, Logs and creates new requests in the helpdesk system and assigns tickets to technicians.
- Escalates requests when needed.
- Other duties as assigned
Professional Qualifications
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Be able to lift heavy objects of up to 50 pounds
- CompTIA A+, and/or similar certifications is highly preferred.
Education and/or Experience Requirements
- An Associates degree in Management Information Systems, or related field is preferred.
- At least two years of related experience required.
Spiritual Qualifications
- Uncompromised commitment to KJM’s vision, values, core beliefs and statement of faith.
- Agree to be an active participant in King Jesus International Ministry.
- Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.
- Understand that in this role, they are a critical part of KJM’s mission to bring the supernatural power of God to this generation, and that part of their responsibilities as a church employee includes being considered a spiritual leader in the church.
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