Job description

After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email ending with hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Work with Us and You'll Enjoy:

• Work from home benefits include saving time, money, and the environment
• Hand-on, 100% training
• Tuition assistance
• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

Qualifications

• A passion to help those in need; Customer Service Excellence
• One or more year of college education or relevant work experience
• Ability to close a sale using different approaches
• A professional and articulate voice
• Home office that is noise & distraction free
• Must have a HS diploma or GED equivalent
• Must pass background screen
• 2+ years in a Customer Service environment or equivalent customer service skills and experience.
• Experience in Health Care/Insurance environment preferred (Familiarity with medical terminology, health plan documents, or benefit plan design) but not required

Required Minimum work from home Specifics:

• Internet speed minimum – download speed 5.0 MB; upload speed 3.0 MB
• Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
• DSL, Fiber or broadband required – WiFi, WiMax, satellite, dial-up, and/or hot spots, Mobile carriers, VPNs and hosting services are NOT allowed
• Home router with wired link (Ethernet cable) to PC

Core Responsibilities:

• Handle inbound call center sales calls from existing and prospective client customers

• Identifies customers’ health insurance needs

• Gathers customer information, solves problems

• Educates and answers questions from customers regarding coverage, rates, billing issues and general policy reviews

• Recommends tailored packages of coverage, and closes the sale

• Act as an empathetic consultant to the customers, encouraging and educating while offering assistance to their account issues and concerns

About Sitel Group:

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relationships by creating meaningful connections that boost brand value.  Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Healthcare Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading healthcare clients.*

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter. 

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

Job Types: Full-time, Temporary

Pay: Up to $15.00 per hour

Work Location: Remote

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