Job description

An exciting opportunity is readily available as a Call Center Manager with a reputable health system in Illinois. This is a full-time, permanent position where the Health System Call Center Manager is expected to work onsite and will be a direct-hire employee for a reputable Illinois based health system.

For over 75 years, this health system has provided exceptional primary and specialized care to patients throughout the suburbs of Illinois. With 600+ physicians, 80 + medical specialities and subspecialties across over 20 counties, this community based organization continues to grow, integrate state-of-the-art technology, and employ word-class talent. This health system is known for their high quality, accessible healthcare options, community outreach programs, and array of inpatient and outpatient medical services and specialties.

The Health System Call Center Manager will oversee the high-performing call center, accountable for leading multiple teams across patient access, registration, and scheduling. The Health System Call Center Manager assists with staff training, ensures regulatory compliance, updates policy procedures, and works closely with the IT staff and Professional Billing Office.

It is crucial that the Health System Call Center Manager has strong customer service experience, previous experience building or growing an inbound or outbound call center and leading a team.

Reside in a city of Illinois that is home to young working professionals and families. With a great work-life balance, the Health System Call Center Manager will enjoy visiting historic monuments and museums, strolling along Washington Park Botanical Garden, and dining at the delicious local restaurants. Since the Health System Call Center Manager will live in central Illinois, the Health System Call Center Manager can easily take day trips to Chicago, Illinois, Indianapolis, Indiana or St Louis, Missouri.

Employing over 3,000 individuals, this hospital was recognized by a local Business Journal as one of the “Best Places to Work” in central Illinois. Plus, this health system is prepared to offer the Health System Call Center Manager a comprehensive compensation package that includes a competitive salary, full suite of health care benefits including health and prescription insurance, dental insurance, life insurance, short and long term disability, retirement plans, employee assistance programs, employee discounts, profit sharing, potential sign on and relocation bonuses to qualified candidates, and the opportunity to work alongside a team of highly specialized, dedicated healthcare professionals.

An opportunity to work for a top employer in Illinois doesn't come around often, so don’t wait, learn more and apply today.

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