The Benefits Representative guides members through the complexities of our health plan benefits and programs. You will assist and build relationships with customers primarily by phone, and will also provide support in-person, virtual, and through online servicing tools. You will be responsible for consumer experience, improving and maintaining health outcomes, informing members on health care cost and utilizing their healthcare plan benefits.

Schedule: M-F, 7:15a - 4:15p during training. After training schedule will be M-F, 8a - 5p

Two possible work locations, one in Honolulu and one in Kapolei depending on your commute preference.

DUTIES/FUNCTIONS:

• Assist customers in a timely and accurate manner in phone interactions.
• Maintain quantity, timeliness, accuracy, and quality performance within
• Established standards that supports our ability to comply with customer
• Performance requirements, while receiving and responding to inquiries.
• Conduct research for routine inquiries. Apply basic analytical and
• Problem-solving skills to resolve customer inquiries and issues.
• Research relevant information and make recommendations. Manage inventory of inquiries and coordinate with departments.

Additional Skills & Qualifications:

• High School Diploma / GED
• Previous experience with call center, reception, or customer service
• Must be detail oriented, able to interpret policies and process and ensure accuracy in paperwork
• Ability to navigate various online systems and good data entry skills
• Ability to multi-task and balance priorities

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.