Job description

"To bring people together for the excitement of Cleveland Browns football and enhance their experience by providing the best quality service in a clean, safe environment."

The Cleveland Browns Guest Services Department is seeking people interested in part-time/seasonal employment at FirstEnergy Stadium. Our game day Team Members play a pivotal role in creating the best possible experience for our guests, from the moment they enter the Stadium until the moment they depart. We are looking for friendly, outgoing, self-motivated people who can provide top notch customer service to each of our guests. Positions start with a salary of $13/hour, and are listed below along with the online application. If you want to be a part of the excitement at FirstEnergy Stadium, apply today!

JOB DESCRIPTION

Essential Functions:
​• Greet and welcome guests as they enter FirstEnergy Stadium.

• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all FirstEnergy Stadium policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations.
• Report any and all incidents to Supervisor.
• Thank guests for attending as they leave.

Positions:
Elevator Operator – Team Members will transport guests to the appropriate level of the Stadium​.

• Check all guests' tickets and/or credentials to ensure that they reach the proper area of the Stadium.
• Understand and implement FirstEnergy Stadium elevator policies.

Greeter – Team Members will enthusiastically greet guests and screen for access privileges.

• Check ticket of guests to verify they are in the correct area and direct to the appropriate location.
• Properly scan each guest's ticket to ensure that they have access to the Club Level.

Guest Relations Team Member – Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures.

• Resolve guest complaints and conflicts effectively.
• Proactively assist guests with any questions and/or comments.

Suite Attendant – Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level.

• Monitor assigned area and proactively assist guests.
• Perform pre/post event Suite checks.

Usher – Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.

• Assist guests in locating assigned seats.
• Keep the aisles and walkways clear of guests.
• Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area.
• Be proactive in assigned areas and enforce the Fan Code of Conduct.

Mobility Assistance Team Member – Team Members are responsible for transporting guests to and from their assigned seats.

• Ensure guest comfort and safety at all times.

Surveyor – Team Members are responsible for surveying guests of FirstEnergy Stadium.

• Database the responses from guests of FirstEnergy Stadium regarding their game day experience.

Qualifications:
​• Must be at least 18 years old

• Excellent customer service skills
• Quick learner
• Strong interpersonal and communication skills
• Ability to project an approachable, professional attitude at all times
• Ability to walk up and down stairs and stand in one place for long periods of time
• Must present a neat, well-groomed appearance
• Must be able to work indoors and outdoors in all weather conditions
• Must have reliable transportation to and from FirstEnergy Stadium
• Must be able to work weekends, nights and holidays when required
• Must be able to work all 10+ Cleveland Browns home games
• Must be able to pass criminal background check and a drug test

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