Job description

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.

Tasks and duties

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with porters, concierge, kitchen staff and housekeeping.
• Acting as a central source of information for guests during their stay.
• Processing food and beverage requests.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
Mask and sanitizing areas throughout work day

Ability to commute/relocate:

• Stockbridge, GA 30281: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

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