$18.50 - $20.00 Per Hour
Why Join Us?

Work your way- Flexible shifts
Perks and Benefits that matter
Sharing your love of your local surroundings with guests.

Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for an outgoing, energetic, and customer service oriented individual to fill the position of Guest Service Expert on a Full-Time basis.

Our Full-Time associates are eligible for benefits such as Sick and Vacation Pay, Paid Holidays, 401(k), Medical Benefits and Hotel Room Discounts.

What will I be doing?

• Self-inspect; providing open communication, assist in training new staff as well as counseling and providing performance feedback to ensure maximum efficiency.
• Clean daily assignments of the guest rooms, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Report any engineering and housekeeping discrepancies in the rooms assigned daily.
• Must be available to clean rooms and cover shifts as needed as well as comply with attendance rules and be available to work on scheduled shifts.
• Assist in inventory supply as needed, collect supplies/goods at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Fill our form for items into the Lost and Found daily and answer inquires to maintain controls and ensure guest satisfaction.
• Assist in projects including but not limited to, deep cleaning, inspecting rooms for quality and ensuring proper documentation and other QA items are completed, such as training and certifications for department.
• Comply with emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Maintain a clean and professional appearance at all times, including proper uniform.
• Perform any other job-related duties as assigned.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Experience

• Experience in Hospitality is a plus!

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)