Job description
Have you heard? Dash In, a Wills Group company, is Great Place to Work Certified™! We’re proud of this achievement and our people who make greatness happen. Want to join a company that puts its people first?Dash In is currently seeking a Guest Service Supervisor with customer service experience to join our Dash In team for our brand-new store in Chantilly, VA!
Starting at $18 an hour!
Job Purpose and Function
Dash In, a Wills Group company, is launching a new innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment. The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven success in exhibiting strong customer service and training of all Guest Experience staff.
At Dash In, we are dedicated to providing an elevated experience to all our guests. Our culture is built on the idea that we are all here to make a difference in the lives of the people around us. We focus on results and working with intense Integrity, a can-do attitude, creative spirit, and a “team collaboration” centered approach.
How You’ll Make an Impact
- Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7
- In this position, you'll ensure the Front of House operates smoothly and associates have the [MR1] tools and resources needed to provide a Remarkable experience to guest in the store
- Proactively approach guest, assist and answer any questions they have
- Promptly respond to assist associates to meet guest needs quickly and efficiently
- Monitor customer flow and maintain open registers as necessary to have a “no’’ wait experience
- Is knowledgeable and supports the maintenance of Dash In Brand Standards that include high levels of guest engagement, a clean facility, maintaining a safe environment, and follows all Dash In operational guidelines
- Effectively communicates with the Guest Experience Manager on needs including ordering and inventory needs
- Completes work activities at the direction of the Guest Experience Manager and Sr. Store Manager
- Completing additional duties as assigned
- Minimum of 1 year in a supervisory or management position in a customer service or retail environment
- High School Diploma or GED required
- Ability to multi-task and problem solve
- Ability to use technology including POS software
- Strong guest-focus with excellent people skills
- Active ServSafe Certification a plus
- Adapting and responding to change
- Working with people
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Persuading and influencing
Dash In is a leading convenience merchandise and motor fuel marketer of The Wills Group, Inc., serving customers at over 65 retail outlets throughout Maryland, Virginia and Delaware. Dash In operates both Corporate and Franchise Operated locations within the region. The Wills Group is a $1.5 billion company and one of the largest independent marketers of Shell Branded Fuel in the country. Throughout our 95+ years in the industry, Wills Group has gained a reputation of driving innovation, providing our customers products and services at exceptional value, and fostering a great work environment for professional development and advancement.
At Dash In, our mantra is: Learn. Grow. Lead. We believe the success of our company lies in the depth and durability of our employees and is why we are committed to continued learning and advancement for all employees. We are proud to offer flexible roles that empower you with the skills to be a professional, from working with diverse teams and customers to building the foundation for your future. Every day, we are leading in our community, being responsible neighbors and focused on doing what is good for the environment and our neighborhood, not just our bottom line.
Benefits and Perks
Are you interested in joining a certified Great Place to Work™ that invests in your development, future, and well-being? Then Dash In is the right place for you! Life at Dash In has many perks. We work hard to ensure every team member lives life to the fullest outside the store. We fully believe that when we support and encourage one another, our customers and stores benefit greatly.
We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.
Benefits for all employees:
- Financial Well-being – Employer 401 (k) with employer-matched contribution up to 7% and financial planning assistance.
- Career Growth – Advancement opportunities in the Mid-Atlantic Region.
- Employee Discounts – Free coffee and fountain beverages, plus discounts on fresh food and car washes.
- $500 LifeBalance Account – Dash In contributes $500 annually for eligible healthcare expenses for part-time employees; eligibility after 6 months of employment.
- Education – GED completion program for sales associates
- Paid Time Off – Vacation starting at 2 weeks, sick and personal leave, plus paid holidays, including annual floating holiday.
- Paid Community Engagement – 2 paid community service days each year.
- Paid Parental Leave – Paid leave for new dads and moms.
- Education and Development – 100% tuition reimbursement to support your education goals, robust development programs, and certificate program assistance (up to 100% employer-paid). GED completion program (employer-paid) also available for sales associates.
- Healthcare – affordable medical, dental, and vision plans with an option for health savings account.
- Insurance – Pet insurance, basic life insurance, short and long-term disability coverage.
Dash In is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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