Are you an analytical and proactive professional with a strategic mindset that can identify opportunities for improving processes? Then this opportunity might be for you! We’re looking for a Global Service Strategy Process Manager who enjoys both a buzz and a challenge.

Global Service Strategy Process Manager

Full-time, (home)based in the US

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors in People, Flexjobs and Forbes.

In this role, you will work with progressive global customers looking for an operational service configuration to support their business goals and objectives. You will be responsible for ensuring processes are designed in ways to best meet the needs of BCD Travel and our customers while partnering and working across regional and centralized teams to help move the strategy forward.

A snapshot of this opportunity

• Assess business requirements to design and define processes based upon customer, technology and operational requirements while considering regional, market, and supplier nuances
• Ensure all processes to support the global service configurations and service delivery are documented and maintained in a format to be properly consumed by intended audience
• Review existing processes to determine existence of gaps between current and desired state
• Combine and analyze multiple data elements to understand operational performance gaps and potential enhancements and efficiency opportunities
• Summarize analysis and deliver plans to appropriate audiences based upon need
• Actively engage with Subject Matter Experts, Peers, Senior Leaders and Customers via email or video with professional, clear, and concise communication.
• Actively engage with Project Management to develop repeatable implementation plans based upon markets within the Global Service configuration and work within project teams to ensure business requirements are aligned with the global service strategy.
• Partner with Global Operations teams to identify service enhancements and efficiency opportunities
• Provide consulting to Program Management and Operations based on data-driven assessments
• Collaborate across teams to collect and consolidate data necessary to monitor and report on the global servicing strategy.
• Ensure appropriate requirement documentation delivered and reviewed by relevant stakeholder teams
• Establish comprehensive testing plans and facilitate teams responsible for end-to-end testing
• Establish baseline KPIs that will have a meaningful impact on the performance of operations and servicing processes
• Ensure appropriate technical feasibility and compliance documentation delivered by stakeholder teams
• Monthly review & prioritization of BCD Travel requirements with vendor/development team
• This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

How you can set yourself apart

• Demonstrated leadership and/or managerial experience
• Experience in a global working environment
• Excellent oral and written communication skills in English, proficiency in a second language is a plus
• Project management and/or implementation experience
• Excellent presentation and interpersonal skills, with the ability to lead a team of non-direct reports
• Excellent organization skills with demonstrated follow-through on goals, plans and projects
• Ability to apply technology as an enabler to process improvement
• Ability to assimilate many viewpoints and information to get to the root cause
• Capable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions
• Capable of problem solving - anticipating, analyzing, and resolving issues at both a strategic and functional level
• Demonstrated competency in MS Office tools, Word, PowerPoint, Excel - Access, MS

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

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• Note: We’ll give preference to internal and/or furloughed employee

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