Job Title: Global Onboarding Operations Manager

An exciting opportunity to join Corporate Traveler as a Global Onboarding Operations Manager has become available.

The Role:

As the Global Onboarding Operations Manager, your objective will be to drive the effectiveness and efficiency of the Onboarding experience at Corporate Traveler. You will be a pioneer in this space, as the first dedicated Global Onboarding Operations Manager and need to run sessions with each of the CT countries to understand their processes and ensure the adoption of process changes.

The Global Onboarding Operations Manager will partner with Onboarding leaders across the CT nations to improve processes and optimize the tools/systems needed to achieve a best in class Onboarding experience for our customers whilst focusing on identifying inefficiencies and deploying improvements to enhance productivity and the speed of Onboarding.

You will play an important role in the development of the Onboarding Operations function, bringing to the role a vision that supports CT’s ambitions to scale and drive the adoption of melon across our customer base.

You will be responsible:

• Standardize configuration of tools/systems used during Onboarding and drive adoption of the existing tools (Such as Wrike, Salesforce etc.)
• Analyze usage and performance of products, bring strategic recommendations to leadership.
• Stay up to date on new ways to use tech products and deliver best practices to the Onboarding process
• Build systems and processes that drive productivity, efficiency, and visibility across the process in alignment with the Onboarding Strategy.
• Create and maintain a library of content and material to sit in customer hub.
• Provide materials and data that help to onboard our customers more effectively.
• Research and develop view of the competitor landscape
• Communicate with Customer Success, Marketing, Product, Operations, Salesforce, etc. to ensure the ongoing maintenance of strategies and stay up to date on processes within the business.
• Partner with Technology, Enablement functions & OBW to ensure other areas of the business are upskilled in Onboarding developments.
• Design, implement, and deliver training in a variety of formats (in-person, virtually, one-on-one) to create an engaging learning experience for any changes rolled out across Wrike.
• Participation in global calls, cross pillar communication and team education.

Qualifications:

• In depth knowledge of Salesforce - Essential
• A successful track record of management / leadership performance - Essential
• Project Management experience (Wrike preferable) - Desirable
• Strong understanding of Onboarding objectives - Desirable
• Positive and open-minded attitude - Essential
• Willingness to adapt - Essential

This is a fantastic opportunity for the right candidate. If you'd like to start your career with one of the world's leading travel companies, apply today.

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

#LI-REMOTE

Location – Remote, USA

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com