Job description
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
We’re currently looking for:
As a Global Enterprise engineer fellow at RingCental, your primary responsibilities will be:
-
Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.
-
Provides Enterprise level technical support to all Enterprise customers
-
Troubleshoots and reproduces customer technical issues to resolution and/or escalates
-
Answers complex technical questions and offers workarounds for customer networks
-
Provides quick and accurate handling of support interactions – phone, screen sharing and email
-
Follows up with customers, ensuring customer is up to date and satisfied with resolution
-
Responds promptly to escalations while keeping detailed case notes
-
Manages customer expectations and experience to deliver high customer satisfaction and increase retention
-
Regularly achieves and exceeds service level agreements and quality customer satisfaction targets
-
Manage escalated issues and collaborate with other internal departments to expedite resolution
To succeed in this role you must have experience in:
-
Strong technical troubleshooting skills, perseverance and patience
-
Excellent communication (written and verbal) interpersonal skills
-
Ability to work efficiently in a highly demanding team-oriented and fast paced environment
-
Ability to communicate and empathize with all levels of customers – executives, end users, developers
-
Self-motivated with the ability to dive right in, be effective and make a difference
-
Proficiency in all Microsoft Office and Google suite applications
Other valued skills and experience:
-
Experience supporting contact center technologies
-
Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs
-
Experience supporting telecommunications, networking or Software-as-a-Service products
-
Networking, IT or telecommunications certification is a plus – Network + or equivalent is desirable.
Availability:
-
Full-time, 40 hours [4-month fellowship]
-
Must be available to start on October 3, 2022
-
This will be a hybrid fellowship
If you are interested in a fellowship here, chances are you have some relevant skills and are interested in working for a rapidly growing, cloud-based software and communications company. You bring the drive and passion to succeed and we’ll teach you the rest.
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit the links below to know more about the company and our early career opportunities:
About RingCentral -
RingCentral’s website
Openings -
Job & Internship webpage
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.