Job description

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
This employee would be stationed in the Rochester Hospital Operations Command Center. They will train as a Transporter/Escort for the first 3 weeks at both the downtown and Saint Marys campuses. They will assume a Transporter role as needed each pay period to remain abreast of environmental and situational changes. Utilizes information received from Allied Health staff and other departments to ensure efficient operations as it relates to Patient Transport/Escort services. Respond to telephone requests and assigns staff to perform requests while monitoring activities. The Dispatcher assists all callers in a polite, articulate, professional, and clear manner. Prioritize requests to ensure timely response based on departmental policies and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met. The Dispatcher communicates daily to the manager and supervisor regarding employee day-to-day operational issues that may affect performance, work assignments, etc. Inform management of activity level when additional support is needed and assists with resolution of those issues. Evaluates quality and timeliness of work performed by staff with excellent time management skills, task prioritization, and an ability to work in a fast-paced, high volume work environment are required. Dispatch is responsible for collecting metrics, maintaining data and participating in the RHOCC (Rochester Hospital Operations Command Center). Dispatch will take sick/ill calls and update management accordingly.

Qualifications
High School diploma or equivalent is required. A minimum of 1 year experience working as a patient transporter in a hospital and customer service setting is preferred.”. Must have outstanding telephone and interpersonal skills. Must be able to work independently; display exceptional initiative; and demonstrate effective problem-solving skills. Must have good knowledge of computers including Microsoft Office applications. Must be able to demonstrate a proven ability to quickly and accurately process and route incoming transport requests. Must have excellent command of English language; and an exceptional ability to communicate quickly and effectively with others. Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant manner. Must also be able to demonstrate an ability to quickly develop plans to accomplish unexpected and time sensitive requirements; and must display sound judgment when given conflicting information.

Additional qualifications
This position involves excellent organization skills in addition to leadership abilities, which emphasize team building and facilitation in the achievement of goals. Preferred demonstrated knowledge with Mayo facilities, policies, and operations, demonstrates skills in decision making, problem solving, communication, and ability to influence and motivate others. Attends and partakes in classes, workshops, and other continuing education as appropriate to maintain and enhance leadership and management skills.

Exemption status
Non-exempt

Compensation Detail
$19.01 - $26.45 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80 hours every two week pay period

Schedule details
Four employees would work each weekday. Weekday shifts are 6:00am-2:30pm, 6:30am - 3:00 pm, 2:30pm-11:00pm and 3:00pm-11:30pm. Schedule consists of ten 8 hour shifts per pay period. Some shifts would be performing the transport/escort role of moving patients, other shifts would be performing the Dispatcher Coordinator role. Frequency will vary based on coverage needs and staff availability.

Weekend schedule
Three employees would work each day on the weekends. Weekend shifts would be 6:00am-2:30pm, 9:00am-5:30pm and 3:00pm-11:30pm. Each employee would be scheduled to work every other weekend consisting of both Saturday and Sunday.

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Robin Canion

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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