Job description

Job Description: General Manager

Job Summary:
The General Manager is responsible for administering, directing, and controlling all aspects of the operations of the Hotel. The position is accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards of the brand and Summit Management Corporation.

Qualification Summary:

Education & Experience:

• College degree preferred or equivalent work experience
• Supervisory experience required
• Hospitality Experience Preferred
• Strong financial knowledge required
• Valid driver’s license from the appropriate state

Physical Requirements:

• Long and flexible hours required
• Must be able to sit, stand, and walk long periods of time.
• Light work – exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Mental Requirements:

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Must be able to prioritize departmental functions to meet due dates and deadlines

Duties Specific to General Manager

• Supervise, administer, and ensure timely completion of all activities of the Hotel.
• Have knowledge and understanding of all hotel policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Have full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Reservations, and Sales.

• Meet or exceed set goals.
• Responsible for generating annual hotel budget and operating within budget guidelines.
• Ensure all associates received training in accordance with brand and Summit Management standards.
• Motivate, coach, counsel and discipline all associates according to Summit Management Standards.

• Provide associates with necessary tools to perform their jobs.
• Evaluates assigned staff performance on a periodic and annual basis.
• Recognize associates for demonstrating outstanding service with guests and fellow associates.
• Takes immediate action on problems that are encountered at the hotel.
• Participate and conduct weekly leadership meetings, monthly departmental meetings
• Participate in monthly departmental meetings, weekly sales meetings, and regular revenue meetings.
• Ensure proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Understands and follows all franchise brand and Summit Management Standard Operating Procedures.

• Understands and follows all associate handbook policies.
• Knows, follows and trains all associates on all emergency procedures and rules.
• Project enthusiastic, optimistic and helpful attitude.
• Monitor service trends reviewing comment cards, guest tracking systems, and personal interaction with guests on a daily basis.
• Resolve all service issues via written communication or phone call to the complete satisfaction of the guest.
• Ensures all accounting policies are followed

• Understands the competitive market conditions and develop relationships with other hotel leaders.
• Participate in developing direct sales plan and pricing strategy.
• Represent the hotel in the market and develop relationships with key accounts.
• Review inventory control and selling strategy daily.
• Oversee charitable donation inquiries
• Handle public relations for the hotel regarding advertising, questioning and representation.
• Ensure meal service meets proper food handling sanitation requirements.
• Responsible for daily and weekly inspection of guest rooms, and all other areas of the hotel
• Ensure that preventative maintenance programs are completed on schedule and the quality meets brand and Summit Management quality standards.
• Ensure that energy conservation programs are in place
• Involved in community affairs and government – councils, associations, and charities.
• Solicit and review bids for projects related to hotel operations and regular maintenance and repair of the hotel.
• Perform other duties as requested by management.
• Attend all training and meetings as required by management.

Reports to: Director of Operations
Subordinates: All Hotel Associates

Job Type: Full-time

Pay: $27,174.61 - $121,581.95 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Self-determined schedule

Supplemental pay types:

• Bonus pay

Experience:

• Senior management: 2 years (Required)
• Hospitality: 2 years (Required)

Work Location: One location

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