Job description

The General Manager/ Director of Facilities at The TWA Hotel will be responsible for the operation of the hotel, cleaning, maintenance, and organization of all hotel campus public space to include back of house, retail space, loading dock, and exterior grounds. He/she will inspect areas of responsibilities and follow up with a plan for improving results. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and 3rd party operators alike.

Responsibilities

• Functioning as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue generation.
• Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results.
• Ensuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Driving the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property's financial performance.
• Monitoring actual sales and revenues to determine variance and assess goal accomplishments
• Maintain the cleanliness, preventative maintenance, and organization of all areas including labeling and establish a master sheet of every closet that includes which stakeholder it is assigned to, what supplies are within, etc.
• Work with third party vendors who handle specific cleaning.
• Facilitate and hold relationships with all third-party food and beverage vendors to ensure cohesiveness, cleanliness, brand standards, and guest experience are being held to the highest standard.
• Lead a bi-weekly “Facilities Pulse” meeting with third party stakeholders, relevant hotel directors, and hotel manager.
• Supports and supervises an effective inspection program for all public space, loading dock, retail space, back of house, and exterior grounds.
• Partner with 3rd party and other management for any special projects for public spaces areas i.e., carpet replacements, penny tile floor maintenance, etc.
• Establishes and maintains open, collaborative relationships with team members and ensures team members do the same with them.
• Participates in scheduling team members to business demands and tracking team members time and attendance.
• Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervises staffing levels to ensure that operational needs, and financial objectives are met.
• Participates in an on-going team member recognition program.
• Solicits team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles all unresolved guest problems and complaints.
• Other duties as assigned.

Requirements

• High School Diploma or GED required
• Must have strong tact and communication skills, with the ability to build effective relationships with senior managers, team members and guests.
• Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment.
• Strong skills for analysis and problem-solving.
• Ability to work effectively with minimum supervision.
• Must work well in a stressful, high-pressure situation.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Ability to exercise judgment in evaluating situations and in making sound decisions
• Organizational skills and attention to detail.
• Excellent communication skills both written and oral.
• Proficient in the use of Microsoft Office.
• Excellent time management.
• Ability to multi-task and work in a fast-paced environment.
• An aptitude for self-motivation.
• A can-do attitude and a hands-on approach.
• A flexible schedule that allows you to be available days, nights, holidays, and weekends based on the demands of the hotel.

Our Company
MCR is the 4th-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $4.0 billion portfolio of 144 premium-branded hotels containing more than 21,000 guestrooms across 37 states and 102 cities.
MCR has more than 6,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
MCR and its corporate affiliates are equal opportunity employers. MCR and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
For more information, please visit mcrhotels.com.

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

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