Job description
Position: Game Guide, Irvine (At the Spectrum Center)
Position Description: Our Game Guides create epic experiences based on each guest’s individual needs and wants. They are the frontline in making memories with every single guest!
How Game Guides Serve Our Guests and Our Team:
- Enthusiastically greeting every single guest
- Leading groups of 2-12 guests in a fun, friendly conversation
- Collecting information and making meaningful connections with our guests
- Enthusiastically explaining TEG and the rules of the game
- Using Game Guide software to monitor games and give teams clues and hints
- Giving a recap of the experience
- Demonstrating operational excellence by:
- Ensuring game components function properly
- accurately reset games
- Cleaning games and the building
- Restocking inventory
- Completing necessary reports
- Immediately and graciously resolving service failures
Job Perks:
- Flexible scheduling to allow you to request off to fit your weekly needs
- Positive and fun work environment
- Growth- We are constantly growing our team into local leadership positions and future management across the country. (Each position comes with a pay raise.)
- Performance review every 120 days with a possible pay raise for taking care of our guests!
Job Requirements:
- Flexible availability. This role often works nights, weekends, and/or holidays.
- Genuine love for serving others
- Flexibility, humility, and teachability
- Quick and effective decision-making abilities
- Creative problem solving
- Basic computer skills
- Job essential: Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
- Job essential: Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training
Why TEG? Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers, and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.
Job Types: Full-time, Part-time
Pay: $15.50 - $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Application Question(s):
- Why would you like to work at The Escape Game?
- Are you able to handle physical activity as it relates to the job, such as deep cleaning, painting, lifting 30-40lbs, and minor game repairs?
- Are you comfortable maneuvering around tight spaces, bending, and crawling?
Experience:
- Guest services: 1 year (Preferred)
Work Location: One location
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