Job description

Join our team today at the Residence Inn by Marriott Cincinnati Northeast Mason! We are seeking a strong candidate for the role of Front Office Supervisor to join us in our continued efforts of a national leader in service. The following is a job description for duites required by our supervisors, but is not an all encompassing. Flexibility is key to this position! If you eager to grow your hospitality career, apply today!

Essential Functions

· Assist with the day-to-day supervision of the Front Office operations

· Demonstrate the ability to effectively interact, coordinate, and communicate through daily meetings with all team members of high guest impact areas to ensure a smooth arrival through departure experience for all guests.

· Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately

· Champion, promote and successfully track departmental and organizational initiatives

· Monitor and reply to guest surveys and reviews, being sure to celebrate the successes and utilizing those necessary for coaching opportunities

· Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)

· Instills a calm, organized approach when interacting in stressful situations

· Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction

· Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data

· Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Work Location: One location

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