Job description

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan to include an option for Daily Pay, 401k Plans, Medical Insurance, Travel Discounts and other benefits and perks so that you can offer your best to our guests. Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Hotel:
North Charleston Residence Inn
Front Desk Supervisor
Full time
Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: Front Office Manager
Equipment: Uniform

Primary Purpose:
The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team.

Work Performed:

The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

• Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed;

• Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed;

• Develop and maintain relationships with employees, return guests and group contacts;

• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction;

• Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment;

• Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies;

• Be proactive in the greeting of guests in a friendly and warm manner;

• Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback;

• Able to understand forecasting to ensure appropriate staffing levels are met according to business demands;

• Assist in recruitment process with interviewing candidates;

• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination.

Preferred Prior Experience:
Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Flexible to working days, early mornings, evenings, weekends and holidays

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Work Location: One location

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