Job description

Guest Service Representative

Our mission is Creating everlasting memories: One guest at a time!

Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

La Quinta Inn and Suites in Smyrna, TN is searching for a Guest Service Representative. This individual will be responsible for attending to the needs of hotel guests, especially during check-in and check-out. Must be able to work weekends.

ESSENTIAL JOB FUNCTIONS:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance during their stay.
• Provide information about the local area (e.g. directions, places to eat, etc.)
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs and reports.
• Balancing shift work and cash drawers.
• Any other duties assigned by Supervisor.

Candidate must meet the following criteria:

• Have reliable transportation.
• Be punctual and possess a good attendance record.
• Flexible and can work mornings, evenings, weekends and holidays.
• Demonstrate strong guest service orientation and skills.
• Exhibit exceptional communication skills.
• Capable of quickly evaluating alternatives and decide on a plan of action.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Job Type: Full-time

Pay: From $13.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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