Job description
Job Description: Responsible for attending to the needs of guests, especially during check-in and check-out, running checks and balances from the daily transactions.
Essential Job Functions:
- Greeting guest with an approved greeting, i.e. Good Morning, Good Afternoon, Good Evening.
- Providing information to guests about hotel policies, services, and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to "walk-in" guests.
- Entering/changing reservation information on the PMS.
- Posting charges to guest accounts.
- Processing payments from guests.
- Informing the housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating/answering hotel phones using the approved greeting.
- Cleaning the front desk and surrounding areas.
- Complete shift checklist
- Must be able to stand for an 8-hour shift.
Additional Responsibilities:
- Attitude must be conducive to team growth, hospitality, and a serving environment.
- Must be willing to participate in service/hospitality training and education.
- Must be willing to further education in PMS/Phone Sales/Sales/General Hospitality.
- Any other duties assigned by Supervisor
- 3 pm to 11 pm shift, weekends required.
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