Job description

Front Desk/Support Services Agent

North Shore Child & Family Guidance is seeking a full-time front desk/support services agent to greet clients and provide vital clerical and other administrative support. The Guidance Center, Long Island’s leading children’s mental health agency, offers a generous benefits package including comprehensive health insurance and paid vacation, all in a welcoming, friendly work environment.

Duties and Responsibilities:

• Welcome customers, guests and staff in a warm and friendly manner.
• Learn all essential aspects of Agency operations to best navigate callers, visitors and staff and provide quality customer service to all.
• Manage and reconcile staff schedules.
• Screen first-time callers requesting an appointment and work closely with Intake Coordinators.
• Oversee automated appointment tele-reminders and provide confirmation calls as needed.
• Verify that patient demographics data remains accurate and up to date.
• Notify providers of patient arrivals.
• Monitor waiting area to ensure visitors’ and clients’ needs are met and appointments seen in a timely fashion.
• Provide customer service and support to new clients in completing and/or obtaining necessary intake paperwork.
• Work collaboratively with other staff, managers and administrators as requested.
• Provide back-end support related to intake, admission and discharge processes as assigned.

Front Desk/ Support Services Agent Qualifications:

• Excellent verbal communication and customer service skills.
• Ability to resolve conflict.
• Teamwork focus.
• High energy level.
• Thoroughness and professionalism.
• Comfortable with technology.
• Familiarity with Microsoft Office and Outlook.

Education and Experience:

• High school diploma, GED or equivalent.
• Prior industry experience in a medical office preferred.
• Familiarity with Zoom phones, electronic health records and appointment systems.

Benefits:

North Shore Child & Family Guidance Center offers a comprehensive benefits package, including health insurance, paid vacation time and more.

Job Type: Full-time

Pay: $36,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

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