Job description

**Required hours: Mon 830am-630pm, Tue/Fri 8:30am-2pm

***Must Speak/communicate in Spanish

Front Desk Receptionists are our first point of contact with our patients and at all times are to be friendly and attentive to their needs

Front Desk Receptionists are responsible for front desk coordination of patient flow and financial activities

Maintains reception area and inventory control of office supplies, patient literature and all related items

Manage incoming and outgoing telephone calls

Verify and update all patient demographic data (including e-mail addresses and cell phone numbers) on the patient’s chart and in the computer

Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment

Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time

Prepare charts and schedules for the following day for each operatory

Ensure that parents accompany minors for appointments

Remind a patient of pre-medication requirements if applicable

Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient

Review all patient records for signatures on health histories, consent forms and financial policy

Ensure that parent or legal guardian sign consent for minors

Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current

Enter transactions and post payments at time of patient check-in and/or check-out

Make any notes on the patient’s chart or in computer that may help others to provide better service

Document patient grievance when necessary

Assist Dental Assistants with calls to patients after difficult treatment

Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards

Maintain office-filing system for patient records; pull charts when necessary and file completed tasks

Maintain Patient/Community bulletin boards

Ensure adequate supplies are always available

Maintain Specialty Referral forms

Communicate unforeseen schedule changes to Providers

Ensure that the waiting room is comfortable and friendly at all time

Examine chart contents regularly and take responsibility for repairing any documentation which has been damaged

Contact patients regarding returned mail for accurate mailing address

Assists Office Manager when necessary performing other assigned duties

Shares maintenance duties when and where able

Logs off computer at end of day

Receives general supervision from the Front Desk Supervisor, Assistant Office Manager, Office Manager, and/or Dental Director as well as guidance regarding unusual problems, emergencies or new situations

The Front Desk Receptionist is the first point of contact for patients calling or entering the office

This person’s ability to influence patients will have a great effect on patient flow

Frequently operates a computer and other electronic equipment

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Healthcare setting:

• Private practice

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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