Job description

About Our Practice

Pure Health is a naturopathic medical clinic in North County San Diego (4403 Manchester Ave, Suite 107, Encinitas, CA 92024). Our team consists of several naturopathic doctors, a chiropath, a chiropractic doctor, a colon hydrotherapist, and a nurse. We offer a wide array of services including naturopathic consultations, specialty lab testing, IV therapy, ozone therapy, PRP joint injections, BioScan testing, chiropractic care, colonics, and aesthetic procedures (injectables, PRP microneedling, PRP hair rejuvenation). We are looking for a friendly, organized, and detail-oriented front desk receptionist who is passionate about integrative and holistic health care as well. This is a fast-paced clinic so multi-tasking, being tech savvy, and having previous front desk experience is a must for this position.

We are looking for a front desk who is available Monday-Thursday 8:30AM to 5:00PM.

Front Desk Responsibilities

• Keep Front desk tidy and presentable with all necessary material.
• Greeting and welcoming patients and clients as the approach the front desk.
• Answering questions and addressing complaints that you are aware of. Escalating any concern to the office manager, if needed.
• Effectively manage the inventory system in Charm EHR.
• Provides excellent customer service at all times, including answering telephones in a polite efficient manner; taking clear and accurate messages, and transferring calls.
• Provides timely and appropriate discharge instructions to patients.
• Maximizes free time between patients and other duties to assist with cleaning and organizing workstation, cleaning rooms, filing.
• Performs patient callbacks with information about test results or for quality customer service.
• Effectively manage internal marketing material, concepts and content, providing input and ideas for creative improvement.
• Effectively manage and overview positive client experience and efficiency in the 6 stages of clinic flow: First contact, coming to, sitting, treating, leaving, at home. Provide input and leadership in ensuring optimal flow in these areas.
• Exhibits clean and neat appearance.
• Demonstrates punctuality and dependability.

Education and/or Experience

• High school or equivalent.
• Office duties and skills including basic computer skills and a working knowledge of naturopathic medicine.
• Leadership or supervisory experience a plus.

Language and Communication
Must be able to read, write, and speak English proficiently. Ability to read and comprehend complex instructions, correspondence and memos. Ability to perform charting on the EMR. Ability to effectively present information in one- on-one and small group situations to patients, their families, and staff. Ability to work cooperatively with other staff and give directions.

Mathematical Skills
Basic math skills, adding, subtracting, multiplication and division.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have any experience with Naturopathic Medicine or holistic/integrative medicine? If yes, please explain.

Experience:

• Front desk: 1 year (Required)

Work Location: One location

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