Job description

Do you want to be the welcoming presence for a non-profit focused on bettering the lives of Rondo community members? The Hallie Q. Brown Community Center is hiring for their Front Reception position. The Front Reception role is responsible for providing hospitality and front desk support with the general operations, front office, community members and other guests. This position plays an important role in providing a welcoming environment to all visitors and supporting the day-to-day operations of Hallie Q. Brown.

BENEFITS:

• Hourly Range: $20.00 - $22.00
• 11 Paid Holidays and accrued paid time off
• Medical, dental, vision, life insurance, AD&D, short-term and long-term disability and retirement plan
• Matched retirement savings plan
• Paid parental leave for eligible employees

SCHEDULE: 40 hours per week during business hours, with at least a 30 minute lunch break coordinated and scheduled with colleagues.

JOB RESPONSIBILITIES:

Guest and Customer Relations

• Provide a welcoming environment to visitors, clients and coworkers
• Respond to callers and voice mail messages from the main phone line
• Promptly gather voicemails and direct to the proper personnel

General Office Support

• Process mail
• Coordinate room reservations
• Provide event support as requested (name tags, room set up, invitations, RSVPs, etc.)
• Create and put up signage directing visitors to destination
• Ensure clean and orderly front office and break room, organizes supplies
• Reception duties

REQUIRED QUALIFICATIONS:

Education and Experience:

• Associate / Bachelor’s in a relevant field, or demonstrably equivalent knowledge gained through alternative courses of study and life experience.
• Minimum of 2-3 years of work experience in Office or Administrative experience.
• Interest in the human services nonprofit sector required; experience working in a nonprofit setting preferred, Rondo area knowledge desired.

Knowledge, Skills and Abilities:

• A commitment to the mission of Hallie Q. Brown Community Center.
• Knowledge and experience working with culturally and racially diverse populations in many different socio-economic conditions.
• Excellent communication (oral and written) skills, interpersonal skills, and presentation skills.
• Understanding of Microsoft Office Suite. (Word, Excel, PowerPoint, Outlook)
• Prior experience working in an office or customer service role.
• A strong commitment to customer service.
• Reliability is essential.
• Willingness to learn a variety of tasks; possesses excellent communication skills, a thorough understanding of nonprofit practices, a serious work ethic, and a desire to work in a team-orientated environment.
• Possesses the ability to work independently, establish priorities, and meet deadlines.
• Understands the importance of customer service and being professional.
• Competency in MS Office: Word, Access, Publisher, Outlook, Excel, and PowerPoint.
• Strong organizational and communication skills with the ability to manage multiple priorities.
• Ability to maintain a good working relationship with all co-workers and the public. Must use good judgment in recognizing the scope of authority.
• Ability to travel to sites within 15-mile radius of the office.

Licenses and/or Certifications:

• Valid MN Drivers’ License, access to reliable transportation, and the ability to meet Hallie Q. Brown’s driving record requirements.
• Must have completed COVID-19 vaccination and/or will have completed the vaccine before starting; Hallie Q. Brown can provide vaccination resources if needed.

ORGANIZATION SUMMARY: Founded in 1929, Hallie Q. Brown Community Center, Inc. is an African American, nonprofit social services agency committed to serving the needs of community members of all ages, abilities, races, cultures and economic levels in the Summit-University neighborhood and greater Twin Cities area. Our mission is to improve the quality of life in our community by providing access to critical human services, fostering and promoting personal growth, and developing community leadership. Over the years, Hallie Q. Brown Community Center, Inc. has evolved from an independent human services provider to a multi-service center, and is the administrative body of the Martin Luther King Service Center, which houses our partners offering specialized services and programs., including Project Cheer, Prepare + Prosper, the St. Paul Branch of the NAACP, the African American Leadership Council, and the nationally-recognized Penumbra Theatre Company. We are committed to building partnerships and providing services designed to reflect the needs and character of the Summit-University community.

Diversity and open expression are fundamental to the work of Hallie Q. Brown Community Center. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials. You may also be contacted by a MACC employee to conduct or schedule an interview.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Must have completed COVID-19 vaccination and/or will have completed the vaccine before starting; Hallie Q. Brown can provide vaccination resources if needed.

Work Location: In person

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