The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, business center, telephone services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

People

• Manage day-to-day staffing needs, plan, and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state, and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service, and quality standards
• Complete all Front Desk Attendant job duties when on shift (check-in/check-out, reservations, customer service, recognizing rewards members)

Guest Experience

• Ensure your front office team delivers great service, professional attention, and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
• Perform other duties as assigned. May also serve as manager on duty

What you can expect from us

We give our people everything they need to succeed. From competitive pay that rewards all your hard work to a wide range of benefits designed to help you live your best work life. Benefits include:

• Advancement opportunities with a growing, established company
• Paid time off, including vacation and sick time
• Discounts at IHG and other properties managed by Wittwer Hospitality in locations like St. George, Moab, and Cedar City.
• Health Insurance, Teladoc, Dental, Vision and Life Insurance available
• 401K match and profit sharing
• Semi-annual cash bonuses

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. Always welcoming diverse backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

What we need from you

• GED / higher education qualification / equivalent, plus 1 year of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Extended periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends