Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

To lead, direct, develop and coordinate the team responsible for the resolution of distribution center trouble as well as support merchandise processing issues between the distribution centers and merchant organizations for both Ross & dd's.

This position will interface with DC, vendors, merchants, and Ross departments or divisions as appropriate. Daily interface requirements include verbal and e-mail communications with VP level and below, although can occasionally communicate with levels higher than VP, to identify cause of issues and proactively improve trouble volume and turn time through DC processes.

Responsible to monitor and adjust the departmental workflow and staff based on volume and productivity, to develop trouble volume and turn time reduction opportunities, provide feedback on improvement opportunities for trouble reporting, etc to develop and deliver a superior level of service to all customers.

ESSENTIAL FUNCTIONS

• Supervising the management of daily trouble resolution, facilitating resolution between distribution centers and merchant organizations and ensuring proper utilization of tools are being used. Ensure communications are standardized, concise, timely and accurate.
• Develop & implement procedures/processes to ensure the high level of service required to continue to meet productivity and volume expectations.
• Monitor, communicate and partner with the Allocation organization to resolve outstanding allocation problems to ensure DC has minimal disruptions in allocations.
• Analyze trouble data to identify opportunities to reduce overall trouble volume and speed up overall processing in the DC.
• Timely audits on merchandise as relative based on DC requests or Merchant requests to review the potential of trouble, damage, packaging, etc.

COMPETENCIES:

• Collaboration
• Customer Service
• Communication
• Business Acumen
• Leadership
• Independence
• Planning & Organizing
• Analysis & Judgment

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Previous Supervisory experience or equivalent Supervisory training certification along with below requirements
• 4 years merchandise supply chain experience & customer service experience.
• Strong understanding of merchandising and distribution processes preferred.
• Unit ID experience preferred.
• Must possess excellent written and oral communication skills and be able to communicate with all levels and departments both within Ross & dd's, up to and including the VP level.
• Excellent analytical, organizational and communication skills. Strong math skills with the ability to analyze data using standard statistical techniques.
• Working knowledge of Retek Merchandising Systems, Retek Distribution Systems, Microsoft Outlook , Excel, and Word.
• Detail-oriented with strong organizational and communications skills.
• Capable of lifting/pushing/pulling 40lbs occasionally
• Must pass Excel aptitude testing

SUPERVISORY RESPONSIBILITIES:

• 1-6 non exempt DC Trouble Desk Clerks

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.