Job description

Sure Stay by Best Western Chula Vista-San Diego Bay is looking for energetic, motivated, personable and dependable candidates to fill in the position of Front Desk Agent. As front desk agent you serve as our guests’ FIRST point of contact and manage all aspects of their accommodation, from check-in to check-out. Hospitality is an ever growing industry which will increase in demand year after year, particularly in San Diego, thanks to our year round weather. If you have past experience in the hotel industry or customer service, we are very interested in the skills you may bring to our front desk.

Requirements:

• Personal Skills Highly organized and efficient Pro-active and results driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business-like, socially engaged, passionate, expressive demonstrating a positive attitude
• Professional Skills Proficiency in MS Office Suite Experience with hotel operations software sales programs Skillful in project planning/ tasks and able to prioritize projects/ tasks
• 1 - 3 years: Work Experience: At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilitiesFront Desk Agent Job Description:Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

Communicate effectively with guests and fellow team members
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Day' Inn South Bay Chula Vista reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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