Job description

This position will be responsible for the day-to-day operations of the Front Desk/Back Desk including the processing of guest check ins, member retention and maintaining quality customer service. Weekend availability.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and genuinely using members’ name
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Always present a professional demeanor when representing the Genesis Health Clubs
• Promote Club events during shift
• Ability to multi-task at a fast pace
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to communicate with guests and other associates, including reading, writing, and speaking

*FREE GYM MEMBERSHIP*

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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