Company Overview

Foundation Communities (FC) is a local, homegrown nonprofit. Founded in 1990, we provide affordable, attractive homes and free on-site support services for thousands of families, veterans, seniors, and individuals with disabilities. We offer an innovative, proven model that empowers our residents and neighbors to achieve educational success, financial stability, and healthier lifestyles. We own and operate 26 communities all over Austin and in North Texas.

FC’s supportive housing communities are committed to a culture of respect, acceptance and inclusion. We strive to maintain a caring and responsive environment free of discrimination, violence, and bullying. We accept and embrace all people regardless of race, ethnicity, national origin, sex, sexual orientation, gender identity, religious preference, disability, and veteran status.

WORK LOCATION: Foundation Communities SRO Communities (7 locations throughout Austin) Weekdays 4:00pm-12:00am or 12:00am-8:00am, as well as some on-call overnights and weekends, and some daytime weekday meetings.
See www.foundcom.org > Housing > Austin Communities > Studios for single adults
Position Summary: The Front Desk Assistant Manager is responsible for supervising a team of Front Desk Clerks and administrative tasks to support the entire Front Desk Clerk Team. Duties include management, being on-call, creating scheduling adjustments to assigned on-call weekend shifts, payroll duties, and administrative duties. This position will also fulfill all duties of a Front Desk Clerk to include interacting with residents, communicating and enforcing the community policies, and promoting the safety of the community.
Essential Job Functions:

• All functions of Front Desk Clerk to include: familiarity with the identity of all residents, responding to resident problems and emergencies as appropriate, fulfilling office functions, interacting with residents to communicate rules as outlined in the lease and community policies, preparing documentation such as incident reports and shift reports, monitoring video surveillance and guest sign-in/sign-outs. Required to work front desks shifts as needed at SRO properties of Foundation Communities. Be on-call on alternating weekends.
• Supervise upwards of 20 Evening and Weekend Front Desk Clerks for the 7 SRO properties which includes bi-weekly one-on-one meetings, training, monitoring Shift Reports and Incident Reports, giving constant feedback on job performance, and performing disciplinary action as needed. Must maintain a Performance Log for every direct report and keep excellent records of any and all significant staff interactions.
• Work side-by-side with the Schedule Coordinator by ensuring that all direct reports are completing training assignments on time.
• Assist Operations Manager with administrative duties, distributing uniforms and supplies, and other duties as assigned.
• Preserve the team’s schedule by filling in and working shifts where necessary and making emergency shift changes during on-call weekends while adhering to the Front Desk Clerk Scheduling and Attendance Policy.
• Work side-by-side with the Schedule Coordinator and fellow Assistant Manager on approving or denying employee time off requests. Track employee attendance and personal leave request documentation while tracking and approving employee time punches and submitting time sheets to Payroll in a timely manner.
• Ensure confidentiality of all resident and staff records and information.
• Foster professional relationships with all levels of staff, volunteers, and residents.

Other Duties & Responsibilities:
This job description covers the main responsibilities of the position, however it is not intended to cover every aspect and other responsibilities may be assigned
Minimum Qualifications:

• Exceptional interpersonal skills, human relation skills, and the ability to exercise good judgement
• Must be dependable, reliable, and punctual
• Demonstrated ability to work with residents, site personnel, volunteers, peers, and supervisors.
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Must have advanced knowledge of Microsoft Office, smart phones, scheduling software, and basic office equipment.
• High school diploma or GED is required.
• Must have previous experience in a leadership role (Management role preferred).

Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:

• While performing the duties of this job, the employee is seated in an office setting and is regularly required to effectively communicate.
• Frequently is required to stand, walk, and sit. Frequently required to use hands.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment: The work conditions usually take place in a clean, pleasant, and comfortable office setting. The noise level in the work environment is usually moderate. An occupational exposure to blood, or other potentially infectious materials can be expected. May be asked to clean up bodily fluids and insect feces with appropriate training and personal protective equipment provided.

Compensation and Benefits:
Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Non-exempt, Full Time, $19/hr.

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