The Front Desk Agent is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. Answer phones, assist guests with resort amenities and assist/resolve guest issues.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.
• Gives appropriate key to guests for the assigned room/condo.
• Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit.
• Issues ski tickets during winter season to persons with packages that include skiing/riding.
• Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
• Issues golf vouchers during the summer to persons with packages that include golf.
• Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
• When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
• Makes dining room reservations when required.
• Must be well groomed and professional in appearance, wearing uniform items provided.
• Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
• Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.
• Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle.

SPECIAL QUALIFICATIONS/REQUIREMENTS

• Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
• Proper phone etiquette skills. Leadership skills. Understand the booking cycle and how to interpret it to create our best possible rate structure.
• Ability to work evenings, nights, holidays and weekends is required.

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

• Wages starting at $17.00 per hour
• Paid Sick Time
• 401k program with employer match after 9 months of employment
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here